Refund Policy

Digital Download Products Are Non-Refundable Once Accessed or Downloaded

At SkySol Studio, we strive to provide you with top-quality digital products and excellent service. However, due to the nature of downloadable digital items, all sales are considered final once a file has been accessed or downloaded.

Refund Eligibility

To request a refund, your case must meet the following criteria:

Valid Reasons

Product malfunction or a non-functional downloaded file that doesn’t meet the stated description or requirements.

Not Valid Reasons:

• You changed your mind after purchase

• You bought the product by mistake or it was downloaded

• The product was purchased by someone else using your authorized payment method

• You’re unable to install the product (we offer help)

• Product incompatibility with your WordPress or server settings

• The product does not perform as you personally expected

• The product asks for a license key but functions fully

• Installation of the product caused website issues

• You didn’t receive immediate technical support (average response time: 45-60 minutes)

• You refused to provide necessary access for issue investigation

Time Frame

Refund requests must be submitted within 48 hours of the original purchase.

Product Condition

The product must remain unaltered. Any modifications may disqualify your refund eligibility.

Refund Request Process

1. Contact Us: Submit your request through our support page or complaint form, including details and reason for refund.

2. Evaluation: We will assess your request according to this policy.

3. Decision: We’ll notify you of approval or rejection. If approved:

4. Refund Issuance: Refunds will be processed to your original payment method within 14 business days, depending on your bank.

Non-Refundable Items

• Products downloaded or accessed

• Services already rendered

• Products bought during a sale or promotion unless otherwise stated

Contact Us

If you have any concerns or questions regarding this policy, reach out to our support team:

Email: info@skysolstudio.com

We appreciate your understanding and thank you for choosing SkySol Studio.