FAQs

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1. Why are your prices significantly lower than the original developers' prices?

SkySol Studio offers GPL-licensed WordPress themes and plugins at affordable rates. We acquire these products through official channels and redistribute them under the GNU General Public License (GPL). This approach allows us to provide quality products at a fraction of the original cost. Please note that we do not provide license keys or support from the original developers.

2. Do you provide license keys with your products?

No, we do not provide license keys. All products available on our platform are GPL-licensed, which means they are fully functional without a license key. However, without a license key, you won’t receive automatic updates or support from the original developers.

3. Is it legal to use these products without a license key?

Yes, it is legal. All the products we offer are licensed under the GNU General Public License (GPL), which permits redistribution and use without a license key. However, for automatic updates and official support, a license key from the original developer is required.

4. How can I update the themes and plugins I purchased?

To update your themes and plugins:

Download the latest version of the product from your SkySol Studio account.
In your WordPress dashboard, navigate to the plugin or theme section.
Deactivate and delete the existing version.
Click on “Add New” and upload the new version’s ZIP file.
Activate the newly installed version.

Alternatively, you can use plugins like “Easy Theme and Plugin Upgrades” to streamline the update process.

5. Can I request the latest version of a plugin or theme?

Yes, if you find that a product is outdated, you can request the latest version by contacting our support team. While we strive to provide the most recent versions, please note that we cannot guarantee immediate availability for every product.

6. How many websites can I use the downloaded products on?

All our products are GPL-licensed, allowing you to use them on unlimited websites. There are no restrictions on the number of sites you can install them on.

7. Do you offer support for the products purchased?

We provide basic support related to the installation and usage of the products. However, since we are not the original developers, we do not offer in-depth technical support or customization services. For advanced support, we recommend contacting the original developers directly.

8. What should I do if I encounter issues with a product?

If you face any problems with a product, please reach out to our support team with detailed information about the issue. We will do our best to assist you. However, for complex issues or bugs, contacting the original developer may be necessary.

9. Are the products you offer original and safe to use?

Yes, all our products are original and obtained directly from the developers. We do not modify the files, ensuring they are safe and free from malware or viruses. However, we always recommend scanning files with a reliable antivirus program before installation.

10. How can I contact SkySol Studio for further assistance?

You can reach out to us through our Contact Page or directly via our Facebook Messenger. Our support team is available to assist you with any queries or issues you may have.

11. What is GPL and why does it matter?

GPL (General Public License) is an open-source software license that allows anyone to freely use, modify, and distribute software. All themes and plugins on SkySol Studio are licensed under GPL, meaning you’re free to use them on unlimited sites without violating any terms.

12. Can I get automatic updates for the plugins/themes?

Yes. Here’s how updates work for different product types:

GPL Products: Must be updated manually. You can download the latest version from your SkySol Studio account during your update period.
Exclusive Deal Products: These include license keys and support automatic updates directly from the WordPress dashboard.

13. Do you guarantee product functionality?

We guarantee that the products are original and safe to use, but we cannot guarantee they will function exactly as you expect with your custom setup or other third-party plugins. All products are provided “as is.”

15. Is my personal information safe with SkySol Studio?

Yes, we prioritize customer privacy. Your personal information is securely stored and never shared with third parties, in accordance with our Privacy Policy.

16. Do you offer any free products?

Yes, we occasionally offer select themes or plugins for free as part of promotions or giveaways. Keep an eye on our homepage or subscribe to our newsletter for updates.

17. What happens if the product I purchased doesn't work?

If a product is completely non-functional, and we’re unable to resolve the issue through support, we will offer a refund according to our Refund Policy. Issues related to personal server setup or conflicts with other plugins do not qualify for refunds.

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